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Metrics that Matter: Using Prevention Protocols to Drive KPIs and Case Acceptance 
Presenter: Alicia Murria, RDH, MS Release Date: 6/11/25
Credits: 1 CEU, Free Self-Study Expiration Date: 6/11/28
AGD Subject Code: 730  

What if preventative care was viewed as a calibrated system that elevated team performance and drove measurable growth? This CE webinar explores how dental teams can use structured prevention tools to align around a shared standard of care, improve patient outcomes, and track the business impact of their hygiene department. Attendees will examine how self-assessments, risk evaluations, and communication tools create consistency across providers, leading to stronger documentation, better case acceptance, and elevated KPIs. The CE webinar will also touch on the impact of prevention on key performance indicators (KPIs), including hygiene production, case acceptance, and patient retention. Whether you’re a hygienist, practice owner, or clinical lead, this course will provide practical strategies to turn prevention into profitability—rooted in individualized patient care. Attendees will leave with actionable strategies to strengthen their role as a prevention specialist by enhancing their skills in early risk-identification, communicating findings effectively, and incorporating streamlined tools while boosting clinical efficiency.

During this CE webinar, we will
• Define the role of the dental professional as a Prevention Specialist within a collaborative care model
• Describe how to integrate risk-based preventative tools into daily hygiene workflows to enhance patient understanding and treatment acceptance
• Evaluate how self-assessment and guided risk forms support clinical documentation, calibration, and personalized care planning
• Recognize the connection between prevention protocols and practice growth metrics, including patient retention, production per visit, and case acceptance   ( disclaimer , AGD PACE Statement )

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